Question 1: A customer orders 15 filters at N$720 each. You offer a 10% discount on the unit price. What is the total order value before VAT?
Question 2: EPC buys a component for N$24,000 and applies a 25% markup on cost. What is the selling price before VAT?
Question 3: A stock report shows 500 units. A physical count reveals 465 units. What is the percentage shortage (rounded to the nearest whole number)?
Question 4: A supplier advises that pricing is valid for 7 days due to exchange rate fluctuations. What is the safest way to communicate this to the customer?
Question 5: A policy states: “All urgent machine-down orders must be escalated to management immediately.” Which action fully complies with this policy?
Question 6: A customer gives you only a machine model but no serial number for a major component. What should you do?
Question 7: BB5, BC10, BD15, BE20…What comes next?
Question 8: Which relationship follows the same logic? (Lead time ↑, Customer satisfaction ↓)
Question 9: When introduced to a new sales reporting system, you usually:
Question 10: A supplier informs you a critical part will be delayed by three days. What is your first action?
Question 11: You are handling three tasks: • A machine-down emergency • A large quote due tomorrow • A routine internal report What do you prioritise first?
Question 12: You discover you made a pricing error on a quote already sent. What should you do?
Question 13: A colleague suggests adjusting system stock to avoid showing a picking mistake. What is your best response?
Question 14: A strong EPC sales representative understands that:
Question 15: When work becomes extremely busy, you typically:
