Privacy Policy

Personal Information We Collect

1. Device Information

When you visit the Site, certain information is automatically collected, including:

Your web browser
IP address
Time zone
Cookies installed on your device

As you browse the Site, we also collect:

Pages or products you view
Websites or search terms that referred you to the Site
How you interact with the Site

This information is referred to as Device Information.

We collect Device Information using:

Cookies – Small data files placed on your device that may include an anonymous identifier. For details on disabling cookies, visit allaboutcookies.org or see our Cookie Policy.
Log files – Track actions on the Site and collect IP address, browser type, ISP details, referring/exit pages, and timestamps.
Web beacons, tags, and pixels – Electronic tools that record browsing behaviour.

2. Information Submitted Through Contact or Enquiry Forms

When you contact us through the Site, we collect the information you voluntarily provide, including:

Full name
Company name
Email address
Phone number
Physical address or location (if provided)
The content of your enquiry or message

We refer to this as Enquiry Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Enquiry Information.

How We Use Your Personal Information

We use the Personal Information collected through our enquiry forms to:

Respond to and manage your enquiry
Communicate with you regarding products, services, or quotations
Maintain internal records
Screen for potential fraud or security risks
Provide information or marketing communications in accordance with your preferences

We use Device Information to:

Improve, optimise, and maintain our Site
Analyse browsing behaviour and visitor interaction

Evaluate the effectiveness of our marketing activities

Sharing Your Personal Information

We may share your Personal Information with trusted third parties to help us operate our business, including:

Analytics providers (e.g., Google Analytics)
Service or hosting providers who support our website
CRM or communication partners who help us manage enquiries

We may also disclose Personal Information when required to:

Comply with Namibian or South African laws and regulations
Respond to lawful requests such as subpoenas or court orders
Protect our rights, property, or safety

We do not sell your personal information.

Behavioural Advertising

We may use your Personal Information to provide relevant advertising or marketing content. You can learn more about targeted advertising at the Network Advertising Initiative (NAI) educational website.

Do Not Track Signals

Our Site does not alter its data collection practices when we receive a “Do Not Track” signal from your browser.

Your Rights

Under Namibian data protection principles and South Africa’s POPIA, you have the right to:

Request access to the Personal Information we hold about you
Request correction or updates to your information
Request deletion of your Personal Information
Object to the processing of your information for direct marketing

To exercise any of these rights, please contact us using the details below.

Your information may be processed or stored outside of Namibia or South Africa, including in regions such as Canada or the United States, depending on our service providers.

Minors

Our Site is not intended for individuals under the age of 18 unless a parent or legal guardian has provided consent.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. Updates will always be posted on this page.